About Our Process
The Initial Meeting
From the moment you call, we begin considering you and your loved one's specific needs. On the initial call, we ask questions to form a basic needs assessment. After the call, we set up an in-home visit with you and the rest of your family – including the family member who may ultimately benefit from our in-home care. This visit allows us to gather even more information, answer questions and let you understand how we can help.
The Custom Care Plan
With Universal Healthcare Services you will always know what services are being provided to your loved one. After our initial meeting, we develop a Custom Care Plan. This plan is tailored to your loved one's specific needs. We make detailed recommendations on exactly what kind of services we feel would benefit them. We then arrange a follow-up meeting with you to go over the Custom Care Plan line by line and modify it as you see fit.
Caregiver Matching
Once you approve the Custom Care Plan, we begin our search for the most appropriate caregiver to implement care. Our system of matching caregivers to clients takes numerous factors into consideration: services needed, your loved one's interests and the personalities of both your loved one and the caregiver. By looking at the whole situation, we're better able to provide your loved one with the best caregiver possible. Of course, if there are ever any concerns about a specific caregiver, we can search for and provide a replacement in very little time.
Care Supervision
Our caregivers keep extensive notes about the care they provide. Those notes are kept at your loved one's home and are available at any time. And our supervisor nurses make regular unannounced visits to the homes to ensure caregivers are following the specifics of the Custom Care Plan.